Tel: 01926 357209

Email: info@hansonlawrie.co.uk

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Customer Service Advisor (FTC)

Do you have a passion for customer service and ensuring your customer's needs are met? Are you a go-getter and willing to get stuck into a role that will deliver results?

A fantastic opportunity has arisen to join a growing Customer Service team in a multi-billion pound turnover company in Warwick. You will join a committed team that focuses on delivering the best service to their customers above all else.

This is a 6 month Fixed Term Role.

Key Duties -

* Speaking to both residential and business customers

* Delivering first-class customer service, ensuring the customer's needs are met before the call ends

* Handle potential complaints and resolve customer queries, escalating them to the team leaders when necessary

* Answer general enquires, including providing product information, pricing, delivery timescales etc

* Log all customer engagement via CRM

* Support other team members with incoming calls, responding to emails and dealing with orders

* Answering general enquiries

* Contribute ideas for the continuous improvement of the team and customer interaction

You -

* Must have a track record of delivering exceptional customer service

* Possess an excellent telephone manner and email etiquette

* Fantastic communication skills both verbally and written

* Take pride and ownership in your work

* Have a "can-do" attitude

* Be a team player

In return you will receive a competitive salary with benefits, alongside working with forward-thinking individuals with a modern attitude to work.

Apply Now
Job Reference: #893685_1542274849
Sector: Call Centre and Customer Service
Location: Warwick, Warwickshire
Pay: £19000 - £23000 per annum
Contract Type: Contract
Applications End: 13/12/2018
Apply Now
Call: 01926 357209
Email: info@hansonlawrie.co.uk
Our Address: 1st Floor, Leo House, 14 – 16 St Nicholas Church Street, Warwick, CV34 4JD